top of page

The TuffHill eBikes Guarantee

More support than a kickstand

Buying an e-bike should be an exciting, worry-free experience. You can have peace of mind knowing that your relationship with us doesn't end after you buy a bike. We are here to support you!


Our bikes are built with components from world class brands you can trust. We offer a 2-year warranty on the motor, carbon belt drive, internal gear hub and battery. We offer a 3-year warranty on the bike frame. If you experience an issue within the warranty period, please contact us immediately. We will inspect the bike and either repair the problem or submit a warranty claim on your behalf to replace the part. Warranty is offered to the original owner of the product.

2-year motor   warranty
Part frame.png
3-year frame warranty
Part belt.png
2-year belt   warranty
Part hub.png
2-year hub  warranty
Part battery.png
2-year battery warranty
Trusted Suppliers
Screen Shot 2022-04-27 at 9.31_edited.jpg
Bafang Logo_edited.jpg
Screen Shot 2022-04-27 at 9.32_edited.jpg
Returns & Refunds

If you are not happy with your bike, you have 14 days from the delivery of your bike to return it to us and receive a full refund. The bike must be in its original condition to be eligible for return. If you change your mind after 14 days, please give us a call and we will try to work something out. To process your return you may contact us by phone at 403-302-3110 or by email at

Shipping & Delivery

When your bike is ready, we will notify you by email to arrange for pick up or  free delivery within Calgary.  If you live outside of Calgary, your bike will be shipped directly to your house or you can arrange to come pick up your bike in Calgary.


To arrange for shipping outside of Calgary, please contact us at 403-302-3110 or



We're here if you have any questions.

Tel. 403-302-3110

bottom of page