The TuffHill eBikes Guarantee
More support than a kickstand
Buying an e-bike should be an exciting, worry-free experience. You can have peace of mind knowing that your relationship with us doesn't end after you buy a bike. We are here to support you!
Our bikes are built with components from world class brands you can trust. We offer a 2-year warranty on the motor, carbon belt drive, internal gear hub and battery. We offer a 3-year warranty on the bike frame. If you experience an issue within the warranty period, please contact us immediately. We will inspect the bike and either repair the problem or submit a warranty claim on your behalf to replace the part. Warranty is offered to the original owner of the product.
2-year motor warranty
3-year frame warranty
2-year belt warranty
2-year hub warranty
2-year battery warranty
Returns & Refunds
If you are not happy with your bike, you have 14 days from the delivery of your bike to return it to us and receive a full refund. The bike must be in its original condition to be eligible for return. If you change your mind after 14 days, please give us a call and we will try to work something out. To process your return you may contact us by phone at 403-302-3110 or by email at firstname.lastname@example.org.
Shipping & Delivery
When your bike is ready, we will notify you by email to arrange for pick up or free delivery within Calgary. If you live outside of Calgary, your bike will be shipped directly to your house or you can arrange to come pick up your bike in Calgary.
To arrange for shipping outside of Calgary, please contact us at 403-302-3110 or email@example.com.